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Your privacy is important to us. This Privacy Statement explains in general terms how VIP Australia Pty Ltd and its subsidiaries (“VIP”) collects, uses and protects the privacy of your personal information under the National Privacy Principles. How we collect your personal information? We generally collect your personal information directly from you. We collect this information when you contact us in person or by telephone, contact us in writing (either by post, fax or email) or log onto our website. We may also collect personal information from third parties with whom you have had dealings including our franchisees and our master franchisees, credit report agencies and public records. If you are a customer of one of our franchisees or master franchisees, we collect your personal information when you contact us including when you contact us and request that services be provided for you. We also collect your personal information from third parties including our franchisees and our master franchisees. What information do we collect about you? Generally the type of information we collect about you includes your name, address, and telephone number. We may also collect other information depending on the circumstances. If you are a customer the other personal information collected would generally include information about the services that you require, any information needed to arrange for the service to be provided and any information that would enable us to improve the quality or efficiency of the services provided to you. We may also contact you after services are provided, to collect information about the services that were provided to you. In addition we may collect your bank account or credit card details from you if these details are required for payment. Why do we collect information about you? If you are a customer we collect your personal information so that we can:
If any personal information is not provided then we may be unable to provide the services requested. Who do we disclose your information to? VIP discloses your personal information to members of the VIP Family and correspondingly each of the members of the VIP Family discloses your personal information to VIP and other members of the VIP Family. The VIP Family includes
Obviously, all members of the VIP Family will comply with this privacy statement. We may, from time to time, send marketing information to you which may include special offers, discounts vouchers, information about new products and so on. If you do not wish to receive this information please contact us and advise us and we will not send this information to you. We do not sell your personal information to third parties. Further, we do not, without your consent, provide your personal information to third parties so that those third parties can direct market their goods or services to you. We may however, from time to time, send you information on behalf of another person or company that we think may be of interest to you. In this case, VIP (not the other person or company) will send the information to you. Again, if do not wish to receive this information, please contact us and advise us and we will not send this information to you. We also engage other companies to carry out work for us such as computer programming or marketing. These companies may have access to your personal information. These companies are, however, only permitted to use your personal information for the purpose of carrying out the work that we have contracted them to do and for no other purpose. Finally if the Privacy Act allows us to use or disclose information in circumstances other than those set out in this privacy statement, then VIP reserves the right to disclose or use information as permitted by the Privacy Act. How do we protect the information we collect about you? VIP takes the view that the security of your personal information is extremely important. The electronic form of your personal information is stored on our servers and access to this server is protected by firewalls and other security measures such as passwords. In addition, access to both hard copy and electronically stored personal information is limited by VIP’s assessment of the level of access required. So, for example, each franchisee will only have access to the personal information that VIP determines is necessary for the proper operation of that franchisee’s franchise business. How do you access the information that we have collected about you? You have full control of your personal information. If you wish to access any of your personal information you should contact us in writing (by either post, fax or email) and subject to the Privacy Act we will provide this personal information to you. Your personal information will be provided to you within a reasonable time. If you wish to change or update any of your personal information or any of your information is inaccurate please contact us in writing (by either post, fax or email) and we will amend your personal information accordingly as soon as possible. How do you contact us? You can contact us at: The Privacy Policy Manager |
