Our friendly ITI-accredited carpet cleaning technicians guarantee a genuinely healthier, hygienic home and exceptional service from start to finish. So you can spend more time doing the things you love – and have peace of mind that your home is in the best hands.
PLUS enjoy proven premium protection against germs, bacteria, mould, fungi and other microorganisms that live in your carpets and upholstery.
There are a few simple things you can do to prepare for your carpet cleaning service – and guarantee the best possible results. We would appreciate it if you could please move any small furniture and breakable items out of the rooms we’ll be cleaning (we’ll take care of anything else that can be easily moved to the side, and leave electronics and heavier items in place). You may also like to view our COVID policy. For more information please read this article to learn more.
Do I need to be home?
It’s best to be home when we arrive, so we can take you through the work we’ll do and how to care for your carpets after we’re gone. Just let us know when booking your service if you would prefer not to be home.
How often should I book carpet cleaning?
We recommend having your carpets professionally dry or steam cleaned at least once a year – or twice if they attract a lot of dirt. The more often your carpets are cleaned, the less dirt builds up and the longer your carpets will last.
What if I’m not happy with the job?
Only a qualified, ITI-trained technician with one of the industry’s most recognised and regarded certifications will conduct your carpet cleaning service. So you can be confident that as well as using professional equipment and proven products, your technician always upholds the highest standards of excellence – from start to finish. We also offer a 7-day satisfaction guarantee, so if you’re not 100% happy or have any concerns about your booking, please call us on 13 26 13 and we will do our best to resolve it.
Can I bundle different services?
Our complete suite of services and products are designed to help keep your home, office and yard tidy and healthy – day after day. If you would like to arrange more than one service for the same day, simply let us know when you book or call 13 26 13.
How do I cancel my booking?
Please give us two (2) business days notice if you wish to change or cancel your booking.
How much does carpet cleaning cost?
We pride ourselves on providing you with a premium service at a fair price. That’s why we offer a free, no obligation quote – as well as personalised service to meet your needs, lifestyle and budget. Just call us on 13 26 13 to find out more.
All our carpet cleaning technicians are specialists with ITI accreditation – one of the industry’s most recognised and regarded certifications.
So you can be confident your technician upholds the highest standards of excellence.
"We’ve been using VIP for some time now for our 140+ accommodation portfolio. Our jobs are often considered last minute, urgent and complex. VIP and in particular Ricki & Sam have always been prompt with scheduling and service and the treatments have been excellent every time. They go over and above what is required of them, provide accurate and timely reports following jobs and communication is clear.
They have also helped connect us to other areas of the VIP team when our jobs involved multiple areas of detailing such as carpets, windows and maintenance. We highly recommend them and look forward to continuing this great relationship into the future." Jessica Morgan, Director, MyEasy BNB
"I wanted to pass on my sincere thanks to Samuel for the awesome job he did on my carpets on Tuesday. I couldn’t have asked for anymore and have been blown away by how good they came up. I really appreciated his time." Jenny, customer, Victoria
"Sam was very professional under extreme circumstances and was very supportive and protective of me in an unusual situation. He conducted himself very admirably. An absolute credit to the organisation." Annie, customer, Victoria
"They arrived right on time, was efficient, polite, and professional. A really lovely young man who did a really great job. I will certainly use your services again and recommend you to my friends. Thank you." Davina, customer, Victoria
"Steve was on time, extremely courteous and efficient. He did a great job." Doug, customer, Victoria
"I had such a great experience, the carpet cleaning was exceptional and Steve was lovely." Anne, customer, Victoria
Book today and secure your carpet cleaning service!
* Terms and conditions: Available in SA and VIC only. One offer can be applied per booking.
Please complete the form to book your carpet cleaning service and one of our team will get in touch with you to confirm your booking within 1 business day. A star indicates a compulsory field.