Privacy Policy

Your privacy is important to us. This Privacy Statement explains in general terms how V.I.P. Australia Pty Ltd and its subsidiaries ("V.I.P.") collects, uses and protects the privacy of your personal information under the National Privacy Principles.

How we collect your personal information?

We collect your personal information in two ways. The first is through direct communication from you; such as when you contact us in person by telephone, in writing (either by post, fax or email) or by logging onto our website. Secondly; we may also collect personal information from third parties with whom you have had dealings including our franchisees and our master franchisees, credit report agencies and public records.

If you are a customer of one of our franchisees or master franchisees, we collect your personal information when you contact us including when you contact us and request that services be provided to you; or you request information about a franchise opportunity. We also collect your personal information from third parties including our franchisees and our master franchisees.

What information do we collect about you?

Generally the type of information we collect about you includes your name, address, and telephone number. We may also collect other information that will help us in being able to provide a requested service to you.

If you are a customer of V.I.P., the other personal information that we collect would generally include information about the service that you require, any information needed to arrange for the service to be provided to you and any information that would enable us to improve the quality or efficiency of the services we provide to you. We may also contact you after services are provided, to collect information about the services that were provided to you. In addition we may collect your bank account or credit card details from you if these details are required for payment of the service.

Why do we collect information about you?

If you are a customer we collect your personal information so that we can:

• provide you with the services you request,
• communicate with you in relation to the services you request,
• contact you in the future at a time when you may wish the services to be provided to you again,
• advise you of any additional goods or services that we, our franchisees or our master franchisees can provide to you,
• ensure that any goods or services provided to you meet our requirements,
• determine whether you are satisfied with any goods or services provided to you and
• process and record any financial transactions arising from the provision of goods or services to you now or in the future.

If any personal information is not provided then we may be unable to provide the services requested.

Who do we disclose your information to?

V.I.P. discloses your personal information to members of the V.I.P. Family and correspondingly each of the members of the V.I.P. Family discloses your personal information to V.I.P. and other members of the V.I.P. Family. The V.I.P. Family includes

• V.I.P. Australia,
• related entities of V.I.P.,
• employees and agents including solicitors and accountants of V.I.P. Australia,
• employees and agents including solicitors and accountants of related entities of V.I.P. Australia and
• franchisees and master franchisees of V.I.P. and related entities of V.I.P.

All members of the V.I.P. Family will comply with this privacy statement.

We may, from time to time, send marketing information to you which may include special offers, discounts vouchers, information about new products and so on. If you do not wish to receive this information please contact us and advise us and we will remove you from our mailing list.

We do not sell your personal information to third parties. Further, we do not, without your consent, provide your personal information to third parties so that those third parties can directly market their goods or services to you. We may however, from time to time, send you information on behalf of another person or company that we think may be of interest to you. In this case, V.I.P. (not the other person or company) will send the information to you. Again, if do not wish to receive this information, please contact us and advise us and we will remove you from our mailing list.

We also engage other companies to carry out work on our behalf, such as computer programming or marketing companies. These companies may have access to your personal information. These companies are, however, only permitted to use your personal information for the purpose of carrying out the work that we have contracted them to do and for no other purpose. Under their contract with us, they are not permitted to retain any records of your personal information.

Finally if the Privacy Act allows us to use or disclose information in circumstances other than those set out in this privacy statement, then V.I.P. reserves the right to disclose or use information as permitted by the Privacy Act.

How do we protect the information we collect about you?

The electronic form of your personal information is stored on our servers and access to this server is protected by firewalls and other security measures.

In addition, access to both hard copy and electronically stored personal information is limited by V.I.P.'s assessment of the level of access required. So, for example, each franchisee will only have access to the personal information that V.I.P. determines is necessary for the proper operation of that franchisee's franchise business.

How do you access the information that we have collected about you?

You have full control of your personal information. If you wish to access any of your personal information you should contact us in writing (by either post, fax or email) and subject to the Privacy Act we will provide this personal information to you. Your personal information will be provided to you within a reasonable time frame.

If you wish to change or update any of your personal information or any of your information is inaccurate please contact us in writing (by either post, fax or email) and we will amend your personal information accordingly as soon as possible.

How do you contact us?

You can contact us at:

The Privacy Policy Manager
V.I.P. Australia Pty Ltd
P.O. Box 2079
HILTON SA 5033

Phone 08 8220 4500
Fax 08 8220 4588
info@viphomeservices.com