5 quality control measures your commercial cleaning company should meet
17 Jan 24
If you run a business in Australia, you already know how important it is to maintain a consistently high level of quality control – from improving customer satisfaction, to reducing waste, increasing efficiency, and boosting profits.
It’s no different when it comes to commercial cleaning. A reputable office cleaning company will ensure that your workplace meets certain standards for cleanliness, safety, and hygiene.
Here are some of the quality control measures they should follow to achieve this:
1. Specialist training
One of the most common misconceptions about commercial cleaning is that it only requires basic know-how. However, the reality is that it requires specialist skills and training in advanced cleaning techniques for specialist surfaces, proper product use, safety and hygiene protocols, and other areas.
Commercial cleaning technicians also need to know how to reduce the risk of pathogens like viruses and bacteria from spreading throughout your building and impacting the health of staff and visitors.
This level of training requires a significant investment of time and money, so that the commercial cleaners you hire can maintain quality control and work in accordance with OH&S standards.
2. Specialist cleaning equipment
As well as investing in training, reputable commercial cleaning businesses will only use quality cleaning equipment and products. That way, you can be sure they have the proper tools and supplies to get the job done right.
From floor scrubbers and buffers, to specialist cleaning solutions, sweepers and more, your commercial cleaners should arrive at your premises with top-grade equipment that they are fully trained and experienced in using.
Not only that, but the equipment and products they use should also be environmentally safe to be used in high-traffic buildings. They should also regularly check, inspect and repair equipment to ensure it is kept in safe and efficient working condition.
3. Comprehensive cleaning checklists
Your chosen commercial cleaning team should also use specific cleaning checklists for all areas of your premises. These will outline what tasks will be done and how often, as well as the standards to be upheld.
They should be happy to provide you with a copy of the checklist, so that you know what to expect week after week – and so you can flag any issues or areas for improvement.
4. Health and safety standards
At the end of the day, you’re likely hiring a commercial cleaning service because you want to ensure your workplace is a safe, hygienic and pristine place to be.
A responsible commercial cleaning company will have quality management plans in place, which they should update regularly to meet the latest industry and government requirements. This can provide you with peace of mind that your chosen cleaners have undertaken a risk assessment of your workplace, and will take steps to reduce any hazards and other issues – as well as comply with health and safety standards.
5. Regular cleaning audits
Everyone knows delivering service excellence and maximising customer satisfaction are key in business. Reputable commercial cleaning companies will visit clients’ premises and conduct cleaning audits to ensure their franchisees are completing their work to the highest standard.
Cleaning audit frequency depends on the size of the client’s business, the industry the client works in and the checks a client requests. Most audits typically happen every four to eight weeks while others are undertaken weekly or quarterly.
Here at V.I.P., we conduct regular audits of select commercial cleaning franchisees to ensure the service they deliver helps our clients make the best first impression.
Hiring a responsible commercial cleaning company
When you hire a V.I.P. Commercial Cleaning franchisee, you can be assured that your workplace will always be professionally maintained and meet the highest standards for clean and safe operations.
Whether it’s a once-off or regular cleaning – or even a specialised service like window cleaning – your police-checked, local V.I.P. Commercial Cleaning franchisee has the expertise to accommodate your needs.
Book your commercial cleaning service today.