×
Give yourself the gift of free time
Get the app

Request a quote. Your local franchisee will call you.

Commercial Cleaning Services in the Wangara area.

Maxim Ponomarev

Hi, I'm Maxim Ponomarev, your local Commercial Cleaning franchisee in the Wangara area.

I have been a V.I.P. franchisee since 2014.

I service the following areas:

  • Alfred Cove
  • Applecross
  • Ardross
  • Bateman
  • Booragoon
  • Brentwood
  • Bull Creek
  • Cockburn Central
  • Hammond Park
  • Kardinya
  • Kwinana Town Centre
  • Manning
  • Melville
  • Mount Pleasant
  • Myaree
  • Parmelia
  • Shelley
  • South Perth
  • Winthrop

Contact me for a quote now:


Hello everyone, and welcome to my website!

 

My name is Maxim Ponomarev, and I’ve been a V.I.P. franchisee since 2014 and today have clients almost in all areas of Perth (from Baldivis to Alkimos and from Claremont to Forrestfield) .

 

I created this site not only to promote my services, but also as a way to communicate with my current and future clients.

Please spend a few minutes to get to know me, and to check out the services I provide. I’m sure you’ll find lots of useful and interesting information.

 

On this page you’ll find some personal information about me.

Why did I decide to create this page?

Well, first of all, my clients should know and understand the person they are allowing into their home or office, to whom they are entrusting the keys to their castle or repository of commercial secrets…

 

Secondly, as I have already gathered from talking to existing clients, they are often curious to learn how I came to Australia, what brought me here, what I think of the place, what I did before.

I’ve created this page as a list of the questions that I hear most often and answers to them.

 

So, let’s start!

 

Q. Where are you from?

A. I am from the city of Saint Petersburg in Russia.  That’s where I was born and lived until I decided to immigrate to Australia.

 

Q. Have you been in Australia for a long time?

A. I arrived in this sunny country in September 2014.

 

Our first picture in Australia

 

Q. What did you do before coming to Australia?

A. I graduated from the Saint Petersburg University of Economics and Finance in 1997 and after that I worked in the fields of economics and accounting. Before leaving for Australia I set up a small travel agency that provided travel services for disabled people.

Q. Do you have a family?

A. Yes. I’m married and have two children. My parents live in Russia.

Q. What do you do in your spare time? Do you have any hobbies?

A. I’m actually quite similar to many Australians in this regard. In Russia I used to enjoy kayaking, fishing and recreational diving. I’m keen to take up nearly all of these again, I’m just a bit worry about the underwater diving. Especially after hearing about the increase in shark activity around Perth.

Q. Do you like living in Australia?

A. I am very glad we moved here. There’s a different pace to life in this country. The climate is fantastic (by comparison, according to statistics there are only 60 sunny days a year in Saint Petersburg) and the people are friendly and welcoming. My family is here, I have work and can do that I like . What more could a person want?

FAQ on professional cleaning

Q. Are clients expected to tidy up and put away items before cleaning starts?

A. It’s appreciated if they do. We sometimes rearrange things on shelves in order to clean. Really, the most that we can do is put scattered items on beds, couches and chairs if they prevent us from cleaning.

If you want to change your bed linen, it’s advisable to do this before we start cleaning, because lots of dust can accumulate around even washed sheets, and you don’t want to be breathing in that dust later.

In terms of commercial cleaning services, I realise that you don’t always have time to tidy your desk. I always warn commercial clients that we only wipe down uncovered parts of desks. We never touch or move papers or equipment.

 

Q. What is your hourly rate?

A. I never quote by the hour. I quote according to the job – the amount of work required and how difficult it is. I offer my clients a 50% discount on the first two jobs. This gives the client the opportunity to be see that the price for the job is fair and that the quality is in line with that price.

 

Q. Do you enter into contracts? If not, how do you set prices for your services?

A. I don’t work under contracts. I let the client have freedom of choice. If, for whatever reason, the client doesn’t want to use my services any more, no problem. Our relationship isn’t based on a contract, which can be difficult to break. Instead, the price is fixed for a year in a written proposal that I offer to the client.

 

Q. Clients entrust you with their security-coded keys. How do you ensure the security of this information?

A. Every client is given their own unique number or nickname. The only things written on key tags are that number or nickname and the alarm code. No addresses, no names, nothing that could let someone find the property if the key was ever lost. Keys are never left inside the car, they are always on my person.

 

Q. Are you insured?

A. Of course. Insurance is a compulsory condition of purchasing a V.I.P franchise.

 

Q. How do you keep your equipment clean? Do you wash your mops, and if so, how?

A. I have purchased a separate washing machine that enables me to thoroughly wash mop heads, not just rinse them. Also, I never use a mop at more than one premises at a time. I always have a clean one ready to use for each new premises.

Q. What about cleaning cloths?

A. The same applies to cleaning cloths. I have colour-coded cloths for different areas: green for kitchens, red for toilets, blue for general areas. Only clean cloths are used for each new premises.

 

Q. Often cleaners won’t move photo frames, figurines etc. in order to clean underneath them. What do you do?

A. We discuss this matter with the client when we assess their premises. The thing is, this work has to be done very carefully and it takes extra time, sometimes a lot of extra time.

 

Q. Do you use chemicals to clean floors?

A. Usually, yes. But some families with children and pets ask me not to use chemicals when cleaning floors. This is decided at the negotiation stage.

 

Q. Do clients have to pay for house cleaning immediately after the job is done?

A. I only operate through a bank account. I send invoices both to commercial clients and individuals at the end of the month.

 

Q. Do you wash dishes when cleaning kitchens?

A. We decide on this when negotiating with clients. They often don’t want this service. But that doesn’t mean we’d leave a couple of unwashed cups in the sink. Of course, we’ll wash them.

 

Q. You use a vacuum cleaner. How often do you clean the filters?

A. I don’t just clean them, I wash them thoroughly on a daily basis. I have a supply of filters which I change every day, and sometimes after cleaning a number of premises.

 

Q. Do you work on the weekend?

A. I am a husband and father of two children. I try to spend weekends with my family. But in extreme situations I can work on weekends at a client’s request. From my experience dealing with clients, I can say that in any event we can find a day and a time that’s convenient for you.

 

Q. Why should people hire you for the job? There are a lot of cleaning companies out there.

A. I agree, there are many companies offering similar services. However, the testimonials I get from my clients – both private and commercial – show that the quality of my services far exceeds that of my competitors. I pay more attention to the smaller details, and that’s something my clients value.

 

Q. What would you say to people who aren’t sure if they need professional cleaning services or not?

A. I would assure them that we use the very best cleaning techniques and equipment to clean your home or office quickly and to the highest quality standards. Meanwhile, you can spend that spare time with your kids, your family or simply relaxing. As one client said to me: “You know, Maxim, I really look forward to coming home on the days when you clean our house.” That tells me I’m creating a pleasant atmosphere in people’s homes and workplaces, in fact I’m putting them in a good mood. Aren’t comments like that the best reward for a job well done?

 

Please select the service you are interested in below:

Relax with V.I.P.

Download the V.I.P App to book a cleaning or lawns and gardens service with your local franchisee. You select the job and we'll take care of the rest!

Click to get our iPhone app from the app store Click to get our Android app from the Google Play store